Who we are
This website under the name and style “Kaha Mind” (“Website”) is developed and made available by Kahamind Healthcare Private Limited, with its registered office at No. 516, Krishvi Aspire, Binnamangala Extension, CMH Road, Indiranagar 1st Stage, Bangalore, Karnataka 560038.
By continuing to browse or use this website, and the products on it, you agree to comply with the terms and conditions described in this document. Kahamind Healthcare Private Limited reserves the right to add, remove or modify provisions in these terms and conditions from time to time without prior notice.
Confidentiality
The user, upon accessing counselling services, is entitled to protection of confidential information shared with the therapist. Therapy is a safe space, and the right to confidentiality is an integral part of this safe space. The conversations between a therapist and client constitute privileged information, meaning that the contents of these interactions are not revealed to anybody.
- All therapists at Kaha Mind are bound by rules of confidentiality.
- All administrative staff handling client information have been trained to protect user information and are bound by rules of confidentiality.
Limitations to confidentiality include:
- Imminent danger to self or others: when there is evidence of threat or harm to self or others, therapists are required to disclose such information to the emergency contact shared by the client and/or law enforcement agencies to help prevent loss of life.
- Nominated representative: disclosure to a nominated representative, if applicable.
- Statutory authorities: in the rare event that a statutory authority such as the High Court, Supreme Court, a Board or other authority warrants disclosure of privileged information in order to ascertain the client’s mental status.
- Other healthcare providers: disclosure to providers such as psychiatrists and GPs to inform and facilitate treatment.
- Public safety: disclosure in the interest of public safety and security.
Only such information as is relevant for safeguarding life will be shared with legal authorities, if the contingency arises. As far as possible, every attempt will be made to discuss the step of disclosure to the emergency contact with the client beforehand.
Our confidentiality policy is in accordance with the Mental Healthcare Act, 2017 and is subject to change to reflect changes in legislation and/or policy.
Disclaimer
Online therapy is not advisable if you are in acute distress. Please contact your nearest hospital if you are feeling suicidal or at risk of self-harm. Our online counselling services are not a substitute for emergency mental healthcare.
Intellectual property
The content on this platform is intended for awareness and educational purposes and does not replace treatment in any way. Kaha Mind does not assume any liability to any person for dependence on any material that appears on the platform. Any third-party content appearing on the platform belongs to the owners of that content. Kaha Mind reserves copyright ownership of the remaining content on this platform.
No information, content or material from this platform may be copied, reproduced, published, uploaded or posted without explicit permission from Kahamind Healthcare Private Limited.
Payments, cancellation and refunds
By agreeing to use this platform, the user agrees to pay all applicable charges prior to accessing the services offered. For more information on payments, cancellations and refunds, please read our Cancellation and Refund Policy, which forms part of these terms.
Privacy policy
Usage of the platform and website is subject to our Privacy Policy. Please read it carefully. Kahamind Healthcare Private Limited reserves the right to add, remove or modify its provisions without prior notice.
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