Privacy Policy

This website, under the name and style “Kaha Mind”, is developed and made available by Kahamind Healthcare Private Limited, with its registered office at No. 516, Krishvi Aspire, Binnamangala Extension, CMH Road, Indiranagar 1st Stage, Bangalore, Karnataka 560038, India. “We”, “us” and “our” include our affiliates, associates, assignees and successors-in-interest.

This Privacy Policy, read with our Terms and Conditions, explains how we collect, use and safeguard your information through the website and our services. It is an electronic record under the Information Technology Act, 2000 and the rules made under it, and does not require any physical or digital signature.

Anyone under 18 is treated as a child and needs parental consent to use the website. “You” means the parent or legal guardian of a child, or a user over 18. Clicking “Send Message” and submitting personal information, whether by you, or by a child with a parent’s or guardian’s permission, means you accept this Privacy Policy.

Where the user is a minor, the parent or guardian is the primary account holder. They are responsible for ordering services and paying fees, for deciding whether to share the child’s content with us and third parties, and for monitoring that content. Children must not include personally identifiable information in anything they post unless a parent or guardian has given permission, and we assume any such information was shared with that permission.

Personal information is information that can identify you or your child. It may include:

• contact and intake details.
• your communications with us on the website.

We use your information to process your requests for our services, help you choose the services that suit you, improve the website and our services, run our internal operations and meet legal and regulatory requirements, carry out quality audits and training of our trainers, conduct market analysis and research, handle enquiries and complaints, provide customer care, and develop new features.

We keep information only for as long as needed for the purposes described here, unless the law requires or permits longer. Once the purpose is achieved, personal information is deleted in a safe and secure way. We have adopted reasonable security practices and procedures as required by law, including strategic, operational, managerial, technical, physical and encryption controls.

Information collected by cookies and similar technologies is treated as non-personal information. Where IP addresses or similar identifiers count as personal information under local law, we treat information linked to them as personal information. We do not use cookies to save personal information for unauthorised purposes.

You are responsible for making sure the information you give us is correct, current and updated, and that you have the right to provide it. You can ask to review, update, amend or delete your personal information by emailing hello@kahamind.com.

Deleting information or withdrawing consent may end your access to the website or to certain features and services. We may not be able to act on a request where it is not supported by valid documents, where the law, law enforcement or judicial proceedings require us to keep the data, where it is extremely difficult to implement (for example, backup copies), or where it would risk the privacy of other users.

We have appropriate methods and managerial procedures to protect your personal information, and we process it only in ways compatible with the purpose it was collected for. We take commercially reasonable precautions against loss, theft, unauthorised access, disclosure, reproduction, use or amendment, including sharing access only to the minimum extent necessary, using secure servers, and verifying identity before granting access to personal information.

Sending data over the internet carries inherent security risks, and you use the website at your own risk. We are not liable for disclosures caused by transmission errors, unauthorised third-party access or other events beyond our reasonable control. If we become aware of a breach of the security of your information, we will promptly notify you and take appropriate action to remedy it.

We may update this policy to reflect changes in our business or in legal and regulatory requirements, and will publish the update online. We will make efforts to tell you about significant changes, but please review this page from time to time. Continuing to use the website or services after an update means you accept it.

If you have questions about this policy, or about how we collect, use and disclose information, you can contact our Grievance Officer at hello@kahamind.com. The Grievance Officer will address your grievances expeditiously.