Once you've filled the form, we will help set up your first session at a time that works for you.
You will receive an email confirmation from Kaha Mind Therapist (therapy@kahamind.com) with your meeting link. On the day of your session, simply click the link to join. If you do not see the email, please check your spam folder, and if it is still missing, let us know before your session and we will sort it out right away.
Send us a message on +91 92668 70877 and we will help reschedule your session. After rescheduling, you will receive a new email from Kaha Mind Therapist (therapy@kahamind.com) with an updated meeting link. Please use this new link to join.
Because therapists plan their weeks in advance, sessions can only be rescheduled up to 24 hours beforehand.
Rescheduling within 24 hours of the session is treated as a cancellation with a 100% fee, and you will need to book a new slot.
All online payments for Kaha Mind services are securely processed through Razorpay, our payment gateway. Kaha Mind does not directly collect or store customers’ card, UPI or banking credentials.
To cancel a session, reach us on +91 92668 70877 or at hello@kahamind.com, and our team will guide you through the cancellation process.
Cancellations requested at least 24 hours before the scheduled session are eligible for a full refund. Cancellations made less than 24 hours before the session are subject to a 100% cancellation fee and are non-refundable.Eligible refunds will be initiated by Kaha Mind through Razorpay and credited to the original payment method, subject to the processing timelines of the payment gateway and the customer’s bank.For refund-related queries, please contact hello@kahamind.com.
For any question about rescheduling, cancellation or refunds, write to us at hello@kahamind.com or message us on WhatsApp at +91 92668 70877.